The terms that govern your use of the WOONOW website and online store.

Terms & Conditions

Introduction

These Terms & Conditions govern your access to and use of the WOONOW website and online store, including the purchase of herbal teas and related products.

By browsing this website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or place an order.

Acceptance of Terms

By accessing or using the WOONOW website, you confirm that you have read, understood and accepted these Terms & Conditions and any policies referenced within them, including our Privacy Policy.

If you are placing an order on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

Website & Store Use

You may use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, any other person.

  • You agree to provide accurate and current information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

  • We may suspend or terminate access to the website or your account where we believe these Terms have been breached.

Products & Product Information

We make every effort to display product descriptions, ingredients, imagery and other information accurately. However, product details, packaging and formulations may change, and colours may appear differently depending on your screen.

Information about herbal teas and wellness on this website is provided for general information only and is not intended as medical advice. Herbal products are not a substitute for professional medical consultation. Please consult a qualified healthcare practitioner before use, particularly if you are pregnant, nursing, taking medication or have a health condition.

Pricing & Payment

All prices are listed in the currency shown on the website and are inclusive of applicable taxes where required by law, unless stated otherwise. Prices and offers may change without notice.

Payment is processed through our secure payment gateway at checkout. By placing an order you authorise us to charge the selected payment method for the total amount shown, including any applicable shipping and taxes.

Orders & Acceptance

Placing an order constitutes an offer to purchase. An order is only accepted once we send an order confirmation email or otherwise dispatch the products, at which point a contract is formed.

We reserve the right to refuse, cancel or limit any order, in whole or in part, including where an order appears erroneous, fraudulent, or in breach of these Terms. Where payment has already been taken for a refused or cancelled order, we will arrange a refund.

Shipping & Delivery

Delivery timelines, shipping charges and supported locations are set out in our Shipping & Delivery policy. Estimated delivery times are indicative and not guaranteed.

Risk in the products passes to you on delivery. Please review your delivery address carefully before confirming an order, as we may not be able to redirect orders once dispatched.

Returns & Refunds

Our returns, replacements and refunds process is set out in our Returns, Replacements & Refunds policy. Nothing in these Terms limits any mandatory consumer right or remedy available to you under applicable law.

Intellectual Property

All content on this website — including the WOONOW name, logo, text, graphics, imagery, designs and layout — is owned by or licensed to WOONOW and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify or otherwise use any of this content for commercial purposes without our prior written permission.

Prohibited Use

You agree not to misuse the website or store. Prohibited conduct includes, without limitation:

  • Using the website in any way that breaches applicable laws or regulations.

  • Attempting to gain unauthorised access to systems, accounts or data.

  • Interfering with the proper functioning of the website, payment systems or checkout process.

  • Scraping, harvesting or collecting data from the website without permission.

  • Submitting false, misleading or fraudulent order or account information.

Limitation of Liability

To the fullest extent permitted by law, WOONOW shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or data, arising out of or related to your use of the website or any product purchased from it.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Disclaimers

The website and products are provided on an "as is" and "as available" basis. Except where required by law, we make no warranties, express or implied, about the website, products, or the accuracy or completeness of any information on it.

Wellness and herbal information provided on this website is not a substitute for professional medical advice.

Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using this website you consent to the collection and use of your information as set out in that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be posted on this page with the updated date. Your continued use of the website after changes take effect constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of India, without prejudice to any mandatory consumer protection rights you may have.

Contact Information

If you have any questions about these Terms & Conditions, please contact us using the details below.

Contact

Our team is happy to help with any questions about these Terms & Conditions.

Questions About These Terms?

Email Us : support@woonow.co