Frequently Asked Questions.

QUESTIONS & ANSWERS

Everything you need to know about WOONOW herbal teas, your orders, shipping and our wellness rituals. Can't find what you're looking for? Reach out to us anytime.

What makes WOONOW herbal teas different?

Every WOONOW blend is thoughtfully crafted with carefully selected botanicals, bringing together distinctive flavour and the simple pleasure of a mindful tea ritual. We believe good tea should feel natural, uncomplicated and easy to make part of your everyday routine.

Are WOONOW teas caffeine-free?

Most WOONOW herbal blends are naturally caffeine-free, making them suitable for different moments throughout the day. Please check the individual product page for ingredients and specific caffeine information before choosing your blend.

How do I brew the perfect cup?

For the best experience, follow the brewing instructions provided on each product page or pack. Brewing time and quantity may vary by blend, so you can also adjust them to suit your preferred strength and flavour.

Where do you ship, and how long does delivery take?

WOONOW ships to serviceable locations across India. Delivery timelines and applicable shipping charges are shown at checkout or communicated in your order confirmation. Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays, regulatory checks and other circumstances beyond our reasonable control.

How can I track my order?

Once your order has been dispatched, you will receive confirmation with the available tracking details.If you need any assistance with your order, simply contact our customer support team with your order number and we’ll be happy to help.

What is your return and refund policy?

Return, replacement and refund eligibility depends on the product, its condition and applicable law. Products generally need to be returned unused, undamaged and in their original packaging, with labels, accessories and documentation where applicable. Certain products may not be eligible for return due to hygiene, safety, perishability or other applicable restrictions. If your order arrives damaged, incorrect or materially different from what you ordered, please contact us promptly with your order number and supporting photographs.

Are WOONOW ingredients organic and sustainably sourced?

We work with suppliers who share our commitment to responsible sourcing and thoughtful supply chains. Specific ingredient, sourcing and certification information, where applicable, is provided on the individual product page.

How should I store my teas?

For the best quality, follow the storage instructions provided on the product packaging or product page. Keep your tea properly sealed and protected from conditions that may affect its freshness, flavour or quality.

Can I drink WOONOW teas every day?

WOONOW teas are created to be enjoyed as part of your everyday tea ritual. We recommend reviewing the ingredients, product information and any applicable instructions before use. If you are pregnant, nursing, taking medication or have specific health or suitability concerns, please consult your healthcare professional before introducing new botanical products into your routine.

Do you offer subscriptions or recurring orders?

Where available, subscription and recurring-order options will be shown on the website. You can also reorder your favourite WOONOW blends whenever you need them. For assistance with recurring or larger orders, please get in touch with our customer support team.