Our policy is designed to make returns and refunds clear, fair and straightforward.

Returns, Replacements & Refunds

Return, replacement and refund eligibility depends on the product category, condition of the product and applicable law.

Products must generally be returned unused, undamaged and with original packaging, accessories, labels and documentation where applicable.

Certain products may be non-returnable because of hygiene, safety, perishability, personalization, regulatory restrictions or other legitimate reasons. Such exclusions will be disclosed on the product page or at checkout where applicable.
A return may be rejected where the product shows customer-caused damage, misuse, alteration, missing components or other conditions inconsistent with the stated return policy.
Where a replacement is approved, availability may affect whether a replacement or refund is provided.
Refunds will be processed through the original payment method or another lawful method where appropriate.