The terms that govern your use of the WOONOW website and online store.

Privacy Policy

Introduction

WOONOW is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your personal data when you visit our website, create an account or place an order.

By using this website you consent to the collection and use of your information as described in this policy.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use the website.

  • Information you provide: your name, email address, mobile number, delivery address and order details when you create an account or place an order, and any information you share when contacting us or submitting a story or review.

  • Information collected automatically: device and browser information, pages visited, referring URLs, and approximate location derived from your IP address.

  • Order and customer information: the products you order, quantities, payment-related details needed to process your transaction, and delivery information.

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders, including delivery and order-related communications.

  • Managing your account and providing customer support.

  • Sending transactional updates such as order confirmations and shipping notifications.

  • Responding to your enquiries, feedback and story or review submissions.

  • Improving the website, products and services, and understanding how visitors use them.

  • Detecting, preventing and addressing fraud, misuse and other prohibited activity.

Cookies & Analytics

We and our service providers may use cookies and similar technologies to operate and improve the website, remember your preferences, and understand how the website is used.

Analytics tools may collect anonymised or aggregated information about your visits to help us measure and enhance website performance. Where consent is required, we will ask for it before placing non-essential cookies, and you can manage or withdraw your consent at any time through your browser settings or our consent tool.

Payment-Related Information

Payment for orders is processed through our secure payment gateway. We do not collect or store full card numbers or other sensitive payment credentials on our website. The payment gateway handles authentication and transaction security, and we receive only the information needed to confirm and fulfil your order.

Order & Customer Information

We retain order and customer information as needed to process and deliver your orders, provide support, maintain records for accounting and tax purposes, and comply with legal obligations. This may include your name, contact details, delivery address and order history.

Data Sharing With Service Providers

We may share your information with trusted service providers who perform services on our behalf, such as payment processing, delivery and logistics, analytics, and email or communications. These providers are permitted to use your information only as necessary to provide their services to us, and are expected to protect it in line with applicable law.

We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property or safety of WOONOW, our customers or others.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, and thereafter as necessary to comply with legal, accounting or reporting requirements, or to resolve disputes. When information is no longer needed, we will delete it or anonymise it where practicable.

Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal or operational requirements.

  • Opt out of marketing communications at any time.

  • Withdraw consent for processing that relies on your consent.

To exercise any of these rights, please contact us using the details below. We will respond in line with applicable law.

Communications & Marketing

With your consent, we may send you marketing communications about products, offers and updates. You can unsubscribe from these communications at any time by following the link in the email or by contacting us. Transactional messages relating to your orders will continue to be sent as needed.

Children's Privacy

This website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the updated date. We encourage you to review this page periodically.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.


Contact

Our team is happy to help with any questions about this Privacy Policy or your personal information.

Questions About Your Privacy?

Email Us : support@woonow.co